Sai Ronchi
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CONTACT

Please be sure to check out the FAQ section below for any queries that may have already been answered. If you don’t find what you’re after there, I am here for you. To get in touch, please complete the contact form below. Alternatively, you can reach me via email – hello.saironchi@gmail.com

 
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FREQUENTLY

ASKED

QUESTIONS

 
 

S H O P   P O L I C I E S

 

I ship worldwide! Orders are shipped from my Australia based studio via Australia Post within a week of receiving payment.

Shipping and handling fees are set by Australia Post and are calculated on the size and weight of your order to your location.

Before placing your order, please make sure that your shipping address is correct. Buyers will be responsible for all extra shipping charges if an address is listed incorrectly.


P A Y M E N T   M E T H O D S

 

All prices are listed in Australian Dollars. Please use a Currency Converter to view prices in your countries currency.

All orders are processed safely through PayPal. Direct Bank Transfer is also available for Australian Residents only.

PayPal accepts all major credit and debit cards, and allows you to checkout using a credit or debit card without having a PayPal account. This is done by selecting the "Pay with credit or debit card" option at the PayPal checkout login page.


D O M E S T I C   S H I P P I N G
[ W I T H I N   A U S T R A L I A ]

 

All Australian orders are sent via Parcel Post.
Parcels require signature on delivery.
Australia Post quotes arrival in 1-7 business days.

Tracking Mail Within Australia - Once your order is shipped, you will receive an email containing a tracking number and link which you can use to track your package at auspost.com.au

AU$12.00  [Small prints & items up to 500grams]
AU$16.00+ [Large prints, items and bulk orders]


I N T E R N A T I O N A L   S H I P P I N G
[ O U T S I D E   A U S T R A L I A ]

 

All International orders are sent via Registered Post International.
Parcels require signature on delivery.
Australia Post quotes arrival in 3-15 business days.

Tracking Mail Outside Australia - This service is not trackable.

AU$20.00+ [Small prints & items up to 500grams]
AU$28.00+ [Large prints, items and bulk orders]

For International orders, customers are responsible for all import duties and custom fees within their own country. If you are unsure about duties & taxes applicable to you, please contact your local customs office and/or post office.


R E T U R N S   &   D A M A G E S

 

All sales are final unless damaged or lost during transit. All returns are made on a case-by-case basis due to the nature of artworks (Limited Edition Prints & Original Paintings). If your order is received damaged, please contact me within 3 days of receipt.

To ensure prompt and efficient processing of your return, please keep all original packaging and if possible, include pictures of damaged items. I'll be in touch with the next steps.


T E R M S   &   C O N D I T I O N S

 

Prints & Original Oil Paintings - To maximise longevity, it is recommended that you store your prints and original oil paintings away from dust, moisture and direct sunlight.

Product Disclaimer - Please note that, despite my best efforts to accurately display the colours and details of all originals, prints and items within my online shop; colours and details may still appear slightly different in person, depending on your monitor settings.

Privacy Policy - I am committed to ensuring that your privacy is protected. None of your information collected on this site is neither shared or sold. Any given information is strictly used by myself to operate business and payment processes.

All content of this site, unless otherwise stated is the property of Sai Ronchi, and is protected by Copyright laws. Any unlawful redistribution or reproduction is strictly prohibited without prior written consent